inquiry
At mamian, we accept inquiries via chat, inquiry form, email, and telephone.
Please note that we accept inquiries via chat, inquiry form and email 24 hours a day, and will respond within 24 hours (excluding holidays), however, depending on the situation, it may take longer than usual. Thank you for your understanding.
We have also compiled frequently asked questions and inquiries by topic in our chat bot. You can access it by clicking the "Start chat" icon in the bottom right of the screen, so please feel free to use it as well.
Business days and business hours/holidays
Business days: Monday to Friday (excluding holidays)
Business hours: 10:00~18:00
Closed days: Saturdays, Sundays, public holidays, summer/winter holidays *If there are long holidays/special holidays, we will notify you on the page in advance.
Inquiries by email
support@mamian.co.jp
Inquiries regarding costume cooperation
For stylists and media personnel, please contact us here for costume cooperation inquiries.
Before contacting us
Reception of carrier emails such as docomo, au, and softbank tends to be restricted, so you may not be able to receive emails.
Also, depending on your reception settings, the email may end up being sorted into your spam folder.
Please set up reception for " support@mamian.co.jp ".
In addition, we have introduced frequently asked questions from customers on the mamian official online store on the following page.
